Privacy Policy

Direct Auto Insurance Company values the trust and confidence you have placed in us regarding your personal insurance needs. We respect your privacy, and work hard to protect your personal information. We would like to explain how we collect, use and share the information we obtain about you in the course of doing business.

  • We do not sell your personal information to anyone.
  • We do not disclose your personal information to third parties-people that are not affiliated with us-for their own marketing purposes.
  • We require our employees to protect your personal information and keep it confidential.
  • Appropriate safeguards are in place to protect your personal information.
To provide our products or services, we may collect and retain personal information about you from a variety of sources, including:
  • The information you provide your Agent in applying for and obtaining insurance to meet your insurance needs, including Full Name, Address, Date of Birth, and Driver's License Number.
  • From Your Continuing Relationship With Us-Information such as your payment history, claims experience, and underwriting documents.
  • Consumer Reporting Agencies-Private companies that provide information on your credit, claims, and policy history.
  • From Government-Government organizations that provide motor vehicle records.
  • Other Private Companies-Prior insurance companies with whom you no longer do business or banks you tell us about that hold your mortgage or vehicle loans. Further, we provide information to subsequent financial companies you choose in order to assist them in properly underwriting your application.
Direct Auto Insurance Company considers the types of information listed above to be confidential. We may share this information only as permitted by law, and for reasons such as:
  • Everyday business purposes to service your policy, such as process your transactions and manage your account.
  • To ensure your Direct Auto Insurance Company Agent's records for you are current.
  • To make claim payments to you or on your behalf.
Direct Auto Insurance Company understands the importance of safeguarding the personal information we obtain in the course of business operations. To ensure the safety of your information, we continually:
  • Maintain physical, electronic, and procedural safeguards
  • Review our policies and practices
  • Monitor our computer networks
  • Test the strength of our security protections
  • Educate our employees and agents on the importance of keeping your data secure
  • Maintain a current information breach response plan and client notification procedures
You can request to review your personal information we have on record at any time. To do this, please send a letter to the address below requesting to see your information for the previous two years. If you believe that our information is incomplete or inaccurate, you can request that we correct it. We will be happy to make corrections whenever possible.
We strive to keep our customers informed as to the use of the information they provided to us. So that you are properly informed, we provide a copy of our Direct Auto Insurance Company Privacy Policy to you at the very moment you apply for insurance, whether you are accepted for insurance or not. Further, we provide an annual reminder to you as long as you maintain your continuing relationship with us as a member of Direct Auto Insurance Company.
If you have any questions about privacy or our practices, you may call our toll free number and ask for customer service at 1-877-814-5011, or contact us at the address below.

Direct Auto Insurance Company
515 N State St. Suite 2000
Chicago, Illinois 60654

Security Policy

Direct Auto Insurance Company (DAIC) is committed to providing the highest level of security and privacy regarding the collection and use of our customers' personal information, as well as that of all visitors to our website.

We do not collect unique identifying information, such as social security number or account number, about you individually unless you voluntarily and knowingly provide us that information. You should never provide such information in an email or other transmission. The collection of personal information online is designed to protect access to your personal accounts and assist DAIC in providing you with the products and services you want and need. All personal information collected and stored by DAIC is used for specific business purposes-to protect and administer your personal accounts and transactions, and to comply with state and federal insurance regulations.

Safeguarding your personal information is our highest priority. We use the latest encryption technology to secure your data along with firewalls, intrusion detection, virus protection and application security. We use third party security companies to test our sites and networks which reflects our commitment to maintaining the highest level of site and application security.

Please refer to our above Privacy Policy for more information on how we manage the personal information of our current and former customers.

Contact Us

Corporate Office:
515 N State St., Suite 2000
Chicago, Illinois 60654

Hours of Operation:
Monday - Friday
9:00 a.m. to 5:00 p.m. (C.S.T)

Phone/Fax Numbers:
Phone: (312) 568-4500
Spanish: (312) 568-4550
Claims Fax: (312) 568-4577
Underwriting Fax: (312) 568-4592